DAMAGED PRODUCT I RECEIVED
In the rare case the product you received is damaged, incomplete or wrong we
apologise for the inconvenience. We try to make sure that every product is correctly
placed for every customer. However, should you find in such a situation you can
simply contact us or Email us at Procketuk@gmail.com
Claims can be done within 14 working days of making a purchase and all claims will be
entertained after approval from the quality department.
The Pocket Rocket UK make sure that all our customers are satisfied so offer this opportunity to exchange
product with another but with few limitations.
1. Please note that items on sale and promotion are not eligible for exchange.
2. all the Item comes with 3 Month Seller’s Warranty after Contact the Manufacture directly Pocket Rocket UK is the Third Part Reseller.
3. Once the sale starts the final price at the sale will be the final price for any exchange.
4. If the article is not used, all tags are intact, packing is in its original condition and
you have the original invoice with you, then you are good to go with the exchange
within 14 working days (subject to availability). if the item has been used 50% depreciation cost will be Applied.
RETURNS & REFUND.
If there is any manufacturing fault in the product then a refund or exchange will be issued within first 14
working days once we received the item & will refunded back to your original payment methods.
We are catering to customers from worldwide. The orders received from countries other than UK will be delivered through DHL & Royal Mail. All orders received from UK will be delivered by Royal Mail Recorded Service
Product will be dispatched within a 2 Working day once order is confirmed
Delivery will be done from UK
It will take 3-5 Days for the packet to be delivered in UK
It will take 6 -10 Days for the packet to be delivered world Wide.
You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. The Pocket Rocket UK has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
Note: The decision of the company will be considered final in all scenarios.